Panasonic Account Manager I in Japan

Job Summary

Develops new accounts and/or expands existing accounts within an established geographic territory. Plans and tracks regional customer service efforts in order to provide superior customer service and ensure long term business success. Provides reports to management and customer teams relating to potential opportunities, improvement of products, problem resolution, and corrective action. Develops and maintains excellent working relationship with customers and internal company departments to ensure effective response to customer needs.

Key Responsibilities:

  • Manage assigned customer accounts and assists with other customers as directed.

  • Review contractual requirements of assigned customers and ensures fulfillment from the company.

  • Develop a foundation for long-term business growth by regular personal contact with customer management in support of promoting Panasonic Avionics Corporation products and services.

  • Plan regional customer service efforts to meet customer satisfaction demands and future business growth.

  • Manage customer survey activities and satisfaction scorecards. Tracks customer satisfaction ratings to objectively measure degree of satisfaction.

  • Identify deficiencies in either resources or performance in order to work with account team to resolve and win new business.

  • Prepare reports and professional presentations in order to communicate potential opportunities and /or problems to customer teams and senior management.

  • Provide reports to management, customer teams, and the customer relating to improvement of products, trends, problem resolution, and corrective action.

  • Assist in the management of regional budget and helps the management team establish sales growth, and profit targets for the region.

Requirements:

  • Bachelor’s degree in related field or commensurate work experience with 3 years' relevant experience.

  • Strong knowledge of Aviation or related industry and technical understanding of In-Flight Entertainment systems and its related components.

  • Excellent written and verbal communication skills in English and Japanese (for Japan market).

  • Excellent negotiation and presentation skills.

  • Proven experience with problem-solving, decision-making, and multi-tasking to respond to common inquiries or complaints from customers in a professional and timely manner.

  • Ability to develop and maintain excellent working relationship with customers and internal company departments in order to smoothly and effectively address customer needs.

  • Strong knowledge of Microsoft Word, Excel, PowerPoint, and Outlook.

  • Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors.

  • Exercises judgment within defined procedures and practices to determine appropriate action.

  • Able to travel internationally and domestically.

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