Fortive Corporation Service Operation Specialist in Tokyo, Japan

Service Operation Specialist

About Us:

Tektronix is a place where people are challenged to explore the boundaries of what’s possible, bringing the digital future one step closer every day. Our work accelerates technological breakthroughs that are revolutionizing culture and industry worldwide. Through precision-engineered measurement solutions, we work with our customers to eliminate the barriers between inspiration and realization of world-changing technologies. Realize your true potential at Tektronix ? join us in revolutioneering a better tomorrow.

Description:

Job Responsibilities:

Looking for an experienced Service Operation Specialist for supporting customer who contacts us for repair/calibration services of Tektronix/Keithley/Fluke products/MVS. Primary, the person will be handling domestic/global customer’s procurement, Logistics and outside vendor management. We are looking for permanent employee who can work full time.

Primary responsibilities – Handle the customer PO, outside vendor PO, receiving, shipping, delivery, and OTD/Quality management along with the customer request.

Qualifications:

a) Need at least 10 years of customer service representative (CSR), and/or logistics, purchasing/procurement, import/export, no matter in Sales or Service job. Electronics industry experience is preferred.

b) The person need adequate knowledge of CSR, ERP and office applications such as Excel, Word, or PowerPoint. Professional Excel skill is preferred.

c) Good communication skill to customer/partners/Vendors via Japanese/English, and work well with other employees to achieve customer satisfaction. Having a motivation to develop itself and contributing for building strong team as a member are required.

d) Fluent speaking/writing/reading in Japanese and English communication skills (TOEIC 800 points or above is preferred).

Fortive Corporation Overview:

Fortive is a diversified industrial growth company comprised of global businesses that are recognized leaders in attractive markets. With more than $6 billion in annual revenues, Fortive’s well-known brands hold leading positions in field instrumentation, transportation, sensing, product realization, automation and specialty, and franchise distribution.

Fortive is headquartered in Everett, Washington and employs a team of more than 24,000 research and development, manufacturing, sales, distribution, service and administrative employees in more than 40 countries around the world. Our team grows by tackling challenges that accelerate progress and further their careers. With a culture rooted in continuous improvement, the core of our company’s operating model is the Fortive Business System. For more information please visit: www.fortive.com .

Job: Customer Service

Primary Location: Asia Pacific-Japan-Kanto-Tokyo

Organization: Tektronix

Schedule: Full-time

Req ID: TEK007703