Autodesk Premium Support Services Specialist, Media and Entertainment in Tokyo, Japan
Premium Support Services Specialist, Media & Entertainment Location: Tokyo- Japan Job ID: 18WD26957
Position Overview Given Autodesk s dynamicBusiness Model Transformation and our focus on Customer Success, PremiumSupport Services is looking for a highly motivated technical trusted advisorwith a Customer Success mind-set who can build strong relationships to driveEnterprise Priority account adoption and growth executing based on a customersuccess plan.
Premium Support Services @Autodesk You will join Premium SupportServices (PSS) group within Customer Success Services and part of our 2000 person Worldwide Field Operations organization a team that valuesprofessional development and rewards high performance. PremiumSupport Services group is responsible for maximizing the success of and returnon investment for our strategic customers. We do this by delivering professionaland customized product support services that help our customers achieve theirbusiness goals whilst maximizing the use and adoption of our solutions.
Responsibilities * Be the primary voice and advocate for our games customers needs in Japan * Deliver Enterprise Priority Foundational activities. Deliver Enterprise Priority Catalogue activities as defined by the Customer Success Plan * Deliver Enterprise Priority non-catalogue items as defined by catalogue lifecycle process * Maintain EP Health Assessments for assigned accounts for Account Health Reviews * Identify and propose opportunities to position and deliver catalogue items in the Customer Success Plan * Identify opportunities for technology adoption and track to completion * Create, deliver and share relevant content and events * Expand technical relationships * Resolve support issues, problems and root cause analysis that falls outside of the Incident Management team responsibility * Partner with other Designated Support Specialists within Premium Support Services to provide product breadth for our strategic customers
Top 5 Signs That You re a StrongCandidate 1. Courage: The passionate self-beliefand trust necessary to be bold and brave in one s actions to enable controlledrisk taking which allows positions to be challenged, thereby delivering strongresults. 2. Speed: *We strive to move as fast as ourenvironment allows, empowering people to favor small sprints and coursecorrection towards desired outcomes. 3. *Accountability: *The state of clear ownershipwhich provides a person the power and ultimate responsibility to achieve adefined outcome. 4. *Simplicity: Having an approach andmindset to avoid unnecessary complexity and duplication; keeping things simpleto achieve quicker outcomes. 5. *Solving system-wide: *Seek first to understand byasking questions that remove silos and organizational barriers, to establish asafe environment that supports cross-geo collaboration and communication todevelop a shared vision enabling faster time-to-value adoption.
Minimum Qualifications * Advanced knowledge of Media & Entertainment industry needs, pipelines and workflows * Bachelor's degree or equivalent experience in Industrial Design or Computer Science * 5 years of experience in related field * Expert knowledge of Autodesk Maya * Additional knowledge of Autodesk 3ds Max, Autodesk MotionBuilder, Shotgun and Arnold preferred * Additional knowledge of Unity and Unreal Engine is highly desirable * Familiarity with scripting (eg, C , python, hscript or mel) are an advantage * Knowledge of object-oriented design and programming concepts a plus * Experience troubleshooting software and hardware problems * Comprehensive knowledge of Linux and Microsoft Windows environments * Excellent verbal and written communication skills; ability to convey complex technical details coherently * Strong customer service skills including phone etiquette and conflict resolution * Strong troubleshooting and analytical skills * Ability to present technical information to a live or virtual audience * Must be decisive, self-motivated and proactive, possessing strong desire to learn
AboutAutodesk WithAutodesk software, you have the power to Make Anything. The future ofmaking is here, bringing with it radical changes in the way things aredesigned, made, and used. It's disrupting every industry: architecture,engineering, and construction; manufacturing; and media andentertainment. With the right knowledge and tools, this disruption isyour opportunity. Oursoftware is used by everyone - from design professionals, engineers andarchitects to digital scientists, students and hobbyists. We constantlyexplore new ways to integrate all dimensions of diversity across our employees,customers, partners, and communities. Our ultimate goal is to expandopportunities for anyone to imagine, design, and make a better world.
Job: *Customer & Product Support
Title: Premium Support Services Specialist, Media and Entertainment
Requisition ID: 18WD26957