Salesforce.com, Inc Partner Operations in Tokyo, Japan
Job CategoryFinance and Operations
Job DetailsDepartment Description: Love being part of revenue generating process but don't want the target? Join our Partner Operations team in the Revenue Operations department. Our small, agile, (and fun!) cross-functional team is responsible for ensuring our Sales and Alliance teams are appropriately credited against thier outstanding performance.
Role Description: We are looking for a talented, hardworking individual with great energy, leadership, and initiative to support all operational aspects of our channel business. The Partner Operations works with Partner Account Managers (PAMs), Sales Operations, and Credit & Collections to enable partners to build successful businesses on our platform. This job requires equal parts organization, attention to detail, and ability to handle large volumes of requests. The ideal candidate must be customer service-oriented, comfortable operating with a high sense of urgency, enthusiastic about working in one of the fastest growing divisions within Salesforce, and driven to succeed within the demands of a fast-paced, high-growth and dynamic environment.
Your Impact: Success will be measured by initiatives outlined in your corporate yearly plan (V2MOM) in addition to core deliverables including accurate order booking, SOX compliance, and timely and accurate invoice processing and other areas brought up in monthly feedback from your direct manager. In all of your duties, time to completion will be focused on as a priority as well as accuracy. You are also expected to individually contribute to innovating in every area of your work. As an Ohana (family) culture organization we look to bring on great people who work well with others and love to celebrate success!
Your Responsibilities: ● Be the subject matter expert for all processes related to Partner deals (orders). ● Solve problems related to partner processes and customer provisioning ● Respond to a high volume of partner cases in a timely, professional and enthusiastic manner ● Create quote / order for completeness, accuracy, and conformance to Salesforce.com sales order acceptance policies. ● Process contracts and orders (including via Chanel Order Apps) and ensure all documentation is in compliance with revenue and company policy. ● Collaborate with alliance team and PAMs to solve operational challenges that affect partner success ● Evaluate and analyze current practices and recommend solutions for ongoing improvements to business process ● Self-starter; able to translate broad problem statements into concrete action plans and execute against them ● Inquisitive, questioning mindset with strong critical judgment and close attention to detail ● Process-oriented individual with a proven history of developing and executing significant process improvement plans ● Strong executive communication and possess strong level of expertise in SFDC Application –ORG62 ● Ability to multi-task and perform in a fast-paced environment, working with a sense of urgency ● Share best practices with team members to enhance the quality and efficiency of support and contribute to the knowledge base. ● Ability to build relationships and work cross-functionally with a diverse set of business partner
Minimum Qualifications: ● Ability to consistently manage a high volumes of cases ● Extremely reliable, punctual and conscientious ● Excellent analytical skills with close attention to detail ● Ability to multi-task and perform in a high-paced environment ● Accepts other duties as assigned ● Excellent people skills and drive to get things done ● Experience with reseller / channel business a plus ● Team collaborator ● Bachelor’s degree ● Excellent oral and written communication skills in Japanese, reading skills in English
Preferred Qualifications:● Deep knowledge of Salesforce CRM ● Previous Sales Operations experience a plus ● A challenger who thrives in a dynamic environment ● Experience in a customer service-type role preferred ● Oral communication skills in English
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes’s “World’s Most Innovative Company” five years in a row and one of Fortune’s “100 Best Companies to Work For” eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.
Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!