Dell Language Support Technician in Tokyo, Japan

Why Work at Dell?

Endless challenges and rewards. Opportunities on six continents. A team of colleagues fueled by collaboration. All this, and a company deeply committed to integrity and responsibility.

Principle Duties and Responsibilities

  • Work rotating day and night shifts in 24 x 7 support centre (4 – 6 night shifts a month)

  • Take customer technical inquiries on phone and email, create/update/escalate product service requests.

  • For product supported by the team, work directly with customers to understand the issue and provide a resolution

  • For products not supported by the team, dispatch service requests to the relevant technical support team

  • Perform written Japanese-English translations of Service Request updates between Japanese customers and non-Japanese-speaking technical support engineers.

  • Communicate in English with technical support engineers

  • Redirect customers to relevant technical support teams as required

  • Answer or escalate product support contract inquiries

  • Assist with the work flow of an existing Service Request


Business-level Spoken and Written Japanese

Conversational Spoken and Written English

Customer Service Experience

Shift Work Experience

Operational Command of the Business

Results Driven

Cross Functional Behaviour




Customer Responsiveness


Problem Solving