Dell Language Support Technician in Tokyo, Japan

Why Work at Dell?

Endless challenges and rewards. Opportunities on six continents. A team of colleagues fueled by collaboration. All this, and a company deeply committed to integrity and responsibility.

Principle Duties and Responsibilities

  • Work rotating day and night shifts in 24 x 7 support centre (4 – 6 night shifts a month)

  • Take customer technical inquiries on phone and email, create/update/escalate product service requests.

  • For product supported by the team, work directly with customers to understand the issue and provide a resolution

  • For products not supported by the team, dispatch service requests to the relevant technical support team

  • Perform written Japanese-English translations of Service Request updates between Japanese customers and non-Japanese-speaking technical support engineers.

  • Communicate in English with technical support engineers

  • Redirect customers to relevant technical support teams as required

  • Answer or escalate product support contract inquiries

  • Assist with the work flow of an existing Service Request

Competency:

Business-level Spoken and Written Japanese

Conversational Spoken and Written English

Customer Service Experience

Shift Work Experience

Operational Command of the Business

Results Driven

Cross Functional Behaviour

Communication

Initiative

Adaptability

Customer Responsiveness

Accountability

Problem Solving