Dell Language Support Technician in Tokyo, Japan
Why Work at Dell?
Endless challenges and rewards. Opportunities on six continents. A team of colleagues fueled by collaboration. All this, and a company deeply committed to integrity and responsibility.
Principle Duties and Responsibilities
Work rotating day and night shifts in 24 x 7 support centre (4 – 6 night shifts a month)
Take customer technical inquiries on phone and email, create/update/escalate product service requests.
For product supported by the team, work directly with customers to understand the issue and provide a resolution
For products not supported by the team, dispatch service requests to the relevant technical support team
Perform written Japanese-English translations of Service Request updates between Japanese customers and non-Japanese-speaking technical support engineers.
Communicate in English with technical support engineers
Redirect customers to relevant technical support teams as required
Answer or escalate product support contract inquiries
Assist with the work flow of an existing Service Request
Business-level Spoken and Written Japanese
Conversational Spoken and Written English
Customer Service Experience
Shift Work Experience
Operational Command of the Business
Cross Functional Behaviour