Eastman Customer Service Representative 1 in Tokyo, Japan
Ensure order fulfillment, complaint management, enabling process and moderately complex customer service are effectively managed according to business need and strategy through prioritization, negotiation and follow-through. Utilize multiple complex computer systems/programs to manage inquiries/quote/orders, manage sales records/customer information. Process complaints, communicate and provide sales support.
Effectively build relationships by providing appropriate and timely responsiveness. Develop an internal network to be utilized to support internal partner and customer needs.
Partner with sales to provide required level of sales support. Effectively manager customer and sales inquiries through closure. When necessary, attend customer visit with sales.
With direction; collaborate, coordinate and implement solutions in support of customers and cross function
Communicate effectively and consistently within natural work unit to support back-up requirement and ensure gleaned knowledge is shared appropriately
Anxious to develop and share functional expertise and organizational knowledge. Accepts responsibility for continued development of self and associates
Knowledge and Skill Requirements
Experience in the field of Customer Service and/or business and/or Supply Chain experience preferred but not a must
Customer focused, pro-active
Strong team player
Able to communicate and write in English
Strong computer skills, including proficiency in Excel and Word are required.
Able to work well under pressure, with time demands and have ability to multi-task in a dynamic business environment.
Strong interpersonal skills and the ability to work well with others.
Ability to adjust with ease to new conditions and personnel and to exhibit the competence and maturity to encourage confidence from Customers, Businesses and other functions
SAP/Salesforce.com knowledge will be an added advantage
Will consider fresh graduate if the individual is willing to learn, have a positive attitude and able to work well with others and able to communicate and write in English