MasterCard Coordinator, Customer Operations Support in Tokyo, Japan

Who is Mastercard?

We are the global technology company behind the world€™s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Coordinator, Customer Operations Support


Our Cash Passport Team act as an integral part of the business, servicing our customers through the management of various card programs.

We pride ourselves on our high quality customer service to our clients through both phone and technology channels.

Are you motivated and pro-active to join a team providing support to our customers and partners?

Can you demonstrate delivery in the areas of key responsibility?

Do you have a passion for adding value to both internal and external relationships?


Investigate and respond to customer queries via telephone and email.

Cashing out existing customers€™ cash passports and closing their accounts.

Providing support regarding transaction queries and system errors to our network.

Looking after online orders and keeping track of payments made via BPAY. Including activations of cash passport cards, reloading existing accounts and the receipt of online payments made by customers.

Working in a busy team based environment.

Administrative tasks and filing of paperwork.

All About You

This role will suit an experienced Customer Operation Consultant with strong administrative and organisational skills.

You will have strong customer service skills and be confident taking inbound queries both by telephone and through emails.

You will be conscious of handling highly confidential information, be able to work to a timeline and be up to date with record keeping.

Excellent written and verbal communication and attention to detail skills are a must.

Intermediate Microsoft Office skills, especially excel.

Good analytical skills

Equal Opportunity Employer
Requisition ID: R-62606