SAP Customer Engagement Manager DBS(Osaka) Job in Osaka, Japan
Requisition ID: 149102
Work Area: Customer Service and Support
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time
As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.
Customer Engagement Support Manager DBS
PURPOSES AND OBJECTIVES:
As a representative of SAP Service & Support, you will be mainly responsible for SAP Large Enterprise customers and provide value of SAP Service & Support offerings.
Ensure customers understand the value of SAP Service & Support offerings.
Ensure your customers stay on SAP Service & Support with high satisfaction.
Ensure you understand customer’s top issues/challenges and position right SAP Service & Support engagement plan.
Maintain good relationship with customer’s C-level and senior management level as a trusted advisor.
EXPECTATIONS AND TASKS:
Strong customer-focus minded and customer management competency
Analyze customer situation and develop an engagement strategy
Identify customers’ pain for both of visible/invisible cases
Can promote SAP new services in both on-premise and cloud solution.
Highly sophisticated communication for engaging and maintaining the relationship with customer C-level and senior management level.
Self-starter and strong sense of ownership and openness to new challenges and changes
(Any one of those is applicable)
Experience of Solution Service business as sales or pre-sales over 5 years
Experience of implementing an ERP package as a project lead or Project manager.
Experience of cloud service delivery
Experience of delivering support and service in the IT industry with ITIL or ALM
Experience working in a leading or management role of a customer support organization in the IT industry
EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES:
Presentation / communication / negotiating skills
Seniority / diplomatic character
Program & Project Management
Highly trained and experienced account management skill
General knowledge about ERP systems (ERP applications, OS, DB, others) desirable
Native or fluent Japanese
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: Careers@sap.com ). Requests for reasonable accommodation will be considered on a case-by-case basis.