Pacific Air Forces CUSTOMER SERVICE CLERK (OFFICE AUTOMATION) in Kadena Air Base Okinawa, Japan

  • Duties



Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information.

The primary purpose of this position is to operate a service call desk for receipt of telephonic or walk-in work requests from Military Family Housing occupants and supporting other service and emergency call requests after hours. The position will elicit sufficient detail from callers to determine validity and urgency of request, answers inquiries, prepares and maintains work orders.

Learn more about this agency

  • Serves as service call clerk for a 24-hour customer service office for Civil Engineering Squadron. Service requests are either telephonic contacts or walk-in requests.
  • Dispatches civil engineering stand-by personnel during periods in which the regular Controller/Dispatcher is not on duty.
  • Focal point for island wide infrastructure outages for all Housing and Base Facilities.
  • Serves as central key control point for island-wide housing and other customer service duties providing an efficient and responsive service to family housing occupants and civil engineering customers.
Travel Required

Not required

Supervisory status


Promotion Potential


  • #### Job family (Series)

0303 Miscellaneous Clerk And Assistant

  • Requirements


Conditions of Employment
  • U.S. Citizenship Required
  • Males must be registered for Selective Service, see
  • This posn is subject to provisions of the DoD Priority Placement Program
  • Disclosure of Political Appointments
  • A physical exam is required if hired from CONUS
  • Qualified typist is required
  • PCS costs WILL NOT be paid

Specialized Experience: One year of specialized experience is required for GS-0303-05 level positions which includes plan, organize, and direct administrative functions; manage goals and develop improvements in and design new work methods and procedures; office automation software programs, tools and techniques to support office operations and produce a variety of documents such as letters, reports, spreadsheets, database, graphs, filing systems and the subject matter content of the materials being processed. This definition of specialized experience is typical of work performed at the GS-04 grade/level position or equivalent in the federal service. NOTE: You must submit a copy of official transcripts. OR Education: Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university. NOTE: You must submit a copy of official transcripts. OR Combination of Education and Experience: A combination of education and experience as described above may be used to qualify for this position. NOTE: You must submit a copy of official transcripts.

FEDERAL TIME-IN-GRADE (TIG) REQUIREMENT FOR GENERAL SCHEDULE (GS) POSITIONS: Applicants must have served at least 52 weeks at the GS-04 or higher grade (or equivalent in an alternate pay system) within the Federal Civil Service to be considered for referral. TIG applies if you are in a current GS position or held a GS position within the previous 52 weeks.

KNOWLEDGE, SKILLS AND ABILITIES (KSAs):Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: 1. Knowledge of office functions to screen telephone calls and visitors, prepare and review correspondence, and perform other administrative work of the organization. 2. Knowledge of various office automation software program or/and automated information system and procedures to process and supports a substantial range of functions. 3. Ability to communicate effectively, using tact, courtesy, alertness, and a speaking voice of pleasing quality and clear enunciation. 4. Knowledge of correct grammar, spelling, capitalization, and punctuation, and of standard abbreviations to compose information to a clear and concise instruction, or work order request. 5. Skill in typing; a qualified typist is required. 6. Ability to prioritize, organize work, and meet deadlines.

PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Other significant facts pertaining to this position: 1. Work schedule is subject to irregular tour of duty which includes, shift operations, weekends, and holidays. Employee may be expected to report on-duty after or during severe storm conditions as mission essential personnel to support in base-wide recovery effort. 2. If hired from CONUS, a physical exam is required.


ARE YOU USING YOUR EDUCATION TO QUALIFY?You* MUST* provide transcripts to support your educational claims. Education must be accredited by an accrediting institution recognized by the U.S. Department of Education.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education programs. It is your responsibility to provide such evidence when applying.

Additional information

You MUST have one or more listed eligibilities (click "Learn more about this agency" button above) to be considered. Eligibility claims must be supported with required documentation submitted with each application package to be considered. "Transfer" and "Reinstatement" or equivalent eligibles must provide their most current SF-50 and the SF-50 reflecting the highest grade held if not reflected on most current/separation SF-50. *Air Force is not responsible for erroneous eligibilities you list or fail to list.

Important Overseas Information: Applicants interested in applying for overseas locations please click here to review important information regarding the exceptional family member program.

Interagency Career Transition Assistance Program (ICTAP):For information on how to apply as an ICTAP eligible click here. To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated well qualified or above for this position. You must submit a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting position, grade level, and duty location.

Employed Annuitants (Reemployed Annuitants):Applicants in receipt of an annuity based on civilian employment in the Federal Service are subject to the DoD Policy on The Employment of Annuitants. Click here for more information.

90-Day Register:This announcement may result in a 90-day register that may be used to fill like vacancies for 90 days after the closing date. Applicants may be referred for consideration as vacancies occur.

Direct Deposit: All federal employees are required to have direct deposit.

If you have questions regarding this announcement and have hearing or speech difficulties click here.

When job announcements indicate PCS costs are authorized, overseas allowances may be authorized in accordance with Department of State Standardized Regulation (DSSR) and any applicable Federal Overseas Regulations.

Selectees who physically reside permanently in the U.S., the Commonwealth of Puerto Rico or Northern Mariana Islands, and the Possessions of the U.S., during the entire recruitment process (application, selection, and acceptance of a formal job offer) and selected for employment in the foreign area are eligible to receive certain foreign area benefits such as: Living Quarters Allowance (LQA) or government quarters, Post Allowance, Home Leave, etc. (subject to approval).

Selectees who physically reside outside the U.S., the Commonwealth of Puerto Rico or Northern Mariana Islands, and the Possessions of the U.S., during any step of the recruitment process (application, selection, and acceptance of a formal job offer) will have foreign area benefits eligibility be determined on a case by case basis.

Read more

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine your eligibility, qualifications, and quality ranking for this position. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

The resume/documents you submit must support your responses to the online questionnaire. If your application contradicts or does not support your questionnaire responses, you will receive a rating of "not qualified" or "insufficient information" and you will not receive further consideration for this job.

Applicants who meet the requirements for and apply as a non-competitive eligible that meet minimal qualifications and other requirements of this position, will be given consideration as a non-competitive candidate and will be referred unless blocked by an individual with priority/preference.

Applicants who disqualify themselves will not be evaluated further.

To apply for this position, you must provide a complete Application Package which includes: 1. Your Resume (your latest resume will be used to determine your qualifications)

  • If you submit more than one copy of your resume, only the most recent (latest) version will be reviewed. The latest timestamp will be used to determine which version of your resume is "most recent." It is your responsibility to check the status and timestamp of all documents you submit as part of your application.
  • If your resume includes a photograph or other inappropriate material or content, you will not be considered for this vacancy.
  • For qualification determinations, your resume must contain hours worked per week and dates of employment (i.e., hours per week and month/year to month/year or month/year to present). If your resume does not contain this information, your application may be marked as insufficient and you will not receive consideration for this position.
  • A complete Application Questionnaire
  1. Additional Required Documents (see Required Documents section below). Ensure all submitted documents contain your full name, address, phone number, and last four digits of your social security number.

Read more

Background checks and security clearance
Security clearance

Q - Nonsensitive

  • Required Documents


Required Documents

The following documents are required and must be provided with your application. Other documents may be required based on the eligibility/eligibilities you are claiming. Click here to view the AF Civilian Employment Eligibility Guide and the required documents you must submit to substantiate the eligibilities you are claiming.

  1. Online Application - Questionnaire
  2. Resume - must include beginning and ending month and year for each employment period, hours worked and supervisor
  3. Transcripts - if qualifying based on education or positive education series (can be a copy)
  4. Registration/License - active, current registration/license if applicable for the position
  5. Veterans' Preference - a copy of your DD Form 214 which must include character of service or a Statement of Service/Proof of Service which must include service dates and character of service. In addition, if claiming 10-point preference you must submit a VA Letter or a disability determination from a branch of the Armed Forces (or documentation of purple heart, if applicable) and a SF 15 (Application for 10-point veteran preference). ACTIVE DUTY SERVICE MEMBERS: The VOW Act Chapter 21 of Title 5, United States Code (U.S.C.), Section 2108a, requires Federal agencies treat active duty service member as veterans, disabled veterans, and preference eligible, when they submit, at the time they apply for a Federal job, a "certification" of active service in lieu of a DD-214, assuming the service member is otherwise eligible. A "certification" letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. The service member's military service dates are necessary in order to determine whether he or she meets the definition of "veteran" under 5 U.S.C. 2108(1). The "certification" must reflect the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions not later than 120 days after the date of submission. The "certification" must be signed by, or by direction of, the adjutant, personnel officer, or commander of your unit or higher headquarters and must indicate when your terminal leave will begin (if applicable), your rank, dates of active duty service, the type of discharge and character of service (i.e. honorable). Further, under paragraph (h) of the rule, agencies are required to verify a qualifying separation from military service prior to appointment, through the DD-214 or other appropriate documentation. Your preference and/or appointment eligibility will be verified prior to appointment. Active duty members that fail to provide a valid "certification" of service with their initial application will be found "not eligible." Military members may be appointed before the effective date of their military retirement/separation if member is on terminal leave.
If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

  • Benefits



A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

  • How to Apply


How to Apply

The complete Application Package must be submitted by 11:59 PM (EST) on 03/20/2018

To preview the Application Questionnaire, please click the following link:

To begin the process, click the Apply Onlinebutton to create an account or log in to your existing USAJOBS account. Follow the prompts to complete the application questionnaire. Please ensure you click the Submit My Applicationbutton at the end of the process. If you are unable to apply online, view the following link for information regarding Alternate Application. The Vacancy ID is 10162825

PLEASE NOTE: It is the applicant's responsibility to verify that information entered and/or uploaded, (i.e., resume) is received, accurate, and submitted by the closing date. You may verify your documents have been processed with your application package successfully. You can access your USAJOBS account to do so by clicking here. Uploaded documents may take up to one hour to clear the virus scan.

Human Resources WILL NOTmodify or change any answers submitted by an applicant.

Read more

Agency contact information
Total Force Service Center





Kadena AB Unit 5134 Box 30 APO, AP US

Learn more about this agency

Next steps

Once your application package is received an acknowledgement email will be sent.

If you provided an email address, you will receive an email message acknowledging receipt of your application. Your application package will be used to determine your eligibility and qualifications for consideration. If you are determined to be ineligible or not qualified, your application will receive no further consideration.

To check the status of your application or return to a previous or incomplete application, log into your USAJOBS account, select My Applications, and click on the more information link under the application status for this position.

If you do not provide an email address, you are responsible for checking status updates and notifications in USAJOBS. Hard copy notifications will not be sent to you.

Read more

  • Fair & Transparent
Fair & Transparent

The Federal hiring process is setup to be fair and transparent. Please read the following guidance.

Equal Employment Opportunity Policy

The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

  • Equal Employment Opportunity (EEO) for federal employees & job applicants

Read more

Reasonable Accommodation Policy

Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.

Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:

  • An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
  • An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
  • An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.

You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.

Learn more about disability employment and reasonable accommodations or how to contact an agency.

Read more

Legal and regulatory guidance
  • Financial suitability
  • Social security number request
  • Privacy Act
  • Signature and false statements
  • Selective Service
  • New employee probationary period

This job originated on For the full announcement and to apply, visit Only resumes submitted according to the instructions on the job announcement listed at will be considered.

Open & closing dates: 03/14/2018 to 03/20/2018

Salary: $28,945 to $37,630 per year

Pay scale & grade: GS 5

Work schedule: Full-Time

Appointment type: Permanent - Multiple Appointment Types