U.S. Marine Corps DESK CLERK LEADER/NF-02 (RFT) in Iwakuni, Japan
Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively. As a service-oriented organization, we never waver in our commitment to our Corps.
This position is located at Inns of the Corps. Candidates selected for this position will serve as a Desk Clerk Leader for MCCS.
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Supervises up to 10 desk clerks,. Manage assigned personnel assets in accordance with established personnel management policies such as Equal Employment Opportunity, Incentive Awards, and Safety. Establish position descriptions and performance standards for subordinates and conduct employee evaluations and counseling. Plan and organize subordinates work and determine quality and quantity of production. Adjust work schedules to meet planned and unforeseen requirements. Supervise and administer leave, time keeping and personnel reporting requirements of subordinates. Responsible for the upkeep of the Distinguished Guest Quarters.
Assist Supervisor by leading and directing subordinates, answering questions, passing on instructions, resolving problems which arise, training new employees and ensuring smooth flow of operations. Coordinates billeting and Housekeeping requirements for incoming and outgoing TLF guests. Complies all group billeting folios for billing. Inspects quarters for adequate habitability. Conducts review and validation of records for inventory and occupancy data. Administer guest services such as soft beverage sales, and information distribution.
Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Acknowledges customers, smiles and makes eye contact. Asks questions to determine, verify and solve problems. Checks for satisfaction on the quality of goods and services. Takes action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for help when problems arise.
Adheres to safety regulations and standards. Uses required safety equipment, and observes safe work procedures. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor.
Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.
Performs other related duties as assigned.
Who May Apply
This job is open to…
Open to All Sources
Questions? This job is open to 1 group.
- #### Job family (Series)
1173 Housing Management
Conditions of Employment
- See Duties and Qualifications
- Must be at least 20 years old AND have graduated from high school or been awarded a certificate equivalent to graduating from high school(Valid documentation will be required upon hire.)
- Two (2) year experience as a Hotel Desk Clerk.
- Must complete Cash Handling Training Course before handling fund and Refresher Course once per year.
- Must be able to accommodate a flexible work schedule including nights, holidays and weekends and stand Typhoon Duty.
- Ability to obtain a SOFA drivers license is required.
- Experience in managing hotel/motel services is required.
- Ability to identify and resolve problem areas and recommend or execute solutions.
- Supervisory experience is desired.
GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, gender, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.
It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.donhr.navy.mil/NoFearAct.asp.
As part of the employment process, the Human Resources Division may obtain a Declaration of Federal Employment (OF306) or any other form specific to the position, state and local background checks and a fingerprint report from the Federal Bureau of Investigation. Employment is contingent upon the successful completion of a federal investigation as specified within the position description.
Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS.
*Education/certification certificate(s), if applicable.
*If prior military, DD214 Member Copy
This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce.
Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with “TA” stamped in red on front of card.
ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN STANDARD TIME (EST) ON THE CLOSING DATE LISTED IN THE JOB POSTING.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Your application/resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. This vacancy will be filled by the best qualified applicant as determined by the selecting official.
Background checks and security clearance
- Required Documents
Varies - Review "OTHER INFORMATION"
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits.
The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working at MCCS include but are not limited to:
Stability of Federal Civilian Service
People with passion for doing work that matters
Quality of Work Life Balance
Comprehensive Benefit Packages
Marine Corps Exchange and Base Facility Privileges
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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.
- How to Apply
How to Apply
All applications must be submitted online via the MCCS Careers website: www.usmc-mccs.org/careers
Resumes/applications emailed or mailed will not be considered for this vacancy announcement. To be considered for employment, the application or resume must be submitted online by 11:59 PM (EST) on the closing date of the announcement.
Note: To check the status of your application or return to a previous or incomplete application, log into your MCCS user account and review your application status.
Agency contact information
IWAKUNI MCCS MARINE CORPS COMMUNITY SERVICES ATTN PERSONNEL OFFICER FPO AP, JPN
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All applicants who submit an application via our Careers page at www.usmc-mccs.org/careers will be able to view their application status online.
- Fair & Transparent
Fair & Transparent
The Federal hiring process is setup to be fair and transparent. Please read the following guidance.
Equal Employment Opportunity Policy
The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
- Equal Employment Opportunity (EEO) for federal employees & job applicants
Reasonable Accommodation Policy
Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.
Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:
- An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
- An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
- An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.
You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.
Learn more about disability employment and reasonable accommodations or how to contact an agency.
Legal and regulatory guidance
- Financial suitability
- Social security number request
- Privacy Act
- Signature and false statements
- Selective Service
- New employee probationary period
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/493181600. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
Open & closing dates: 03/08/2018 to 03/22/2018
Salary: $13.64 to $13.64 per hour
Pay scale & grade: NF 02
Work schedule: Full-Time
Appointment type: Permanent