ASML CS EUV Field Service Engineer(scanner and source)-Hiroshima in Hiroshima, Japan


"The sector of Customer Support (CS) is responsible for the maintenance, repair and continuous improvement of ASML systems at customer locations, as well as transferring. Curranty customer in Japan have a plan to introduce EUV technology to their factory in 2019Q2. Therefore CS Japan need to build up strong support team which capable to handle this complex and latest technology till system delivery timing. In order to make it feasible, we are looking for multiple candidate to join this new team and build up the strong engineering grope together. Let’s contribute to customer's business successfully by provide our high quality service capability."

Job Mission

ASML produces high tech and high value products to semiconductor manufacturers. Downtime of these tools is very expensive for our customers. To minimize those costs ASML Customer Support (CS) organization is responsible to repair the systems as soon as possible. The mission of the EUV Field Service Engineer(FSE), All relevant knowledge and supporting the customer in the use of these systems in his production process. The CS EUV Fab team is manages the warranty/contract support in customer's FAB for Scanner and Source both. These supports are run by 24/7 in a customer production environment for achieving all committed system performance.

Job Description

As a Field Service Engineer(FSE) of ASML Semiconductor equipment (Lithography), will support customer with operational equipment support, performance monitoring, mechanical/pneumatics/electrical/optical repairs/servicing and maintenance. In case difficult issue happen, need escalate to upper line to get suitable help in proper timing to secure committed performance to customer. FSE need to be onsite support by 24hx7days coverage. In order to do it, should expect to spend more than 50% of the time inside the clean room working with mechanical and electrical equipment and can work flexibly, Can accept shift working (12 hours , day or night). Additionally for EUV FSE, you are not only Scanner support but also need capable to support EUV Source and CO2 Drive laser too.


up to technical college


0-2 Starter Preferably experience with Semiconductor tool/equipment or complex mechatronics systems (Aerospace, Robotics, Factory Automation, Actuators, Motion control or industries with related technologies)

Personal skills
  • Native level Japanese skill is required

  • Fundamental English skill is preferred (around TOEIC 500). If not, motivation to learn English and increase TOEIC score in first year on the job is required

  • Self-motivated and flexibility

  • Open for cultural differences

  • Pragmatic attitude, motivated, pro-active, self-driven and flexible

  • High sense of responsibility and devotion

  • Good team player who is committed to the success of ASML

  • Good internal and customer communication skills.

  • Strong customer focus

  • Strong analytical ability and focus on problem solving

  • Off line analysis capability

  • Native level Japanese skill is required

  • Fundamental English skill is preferred (around TOEIC 500). If not, motivation to learn English and increase TOEIC score in first year on the job is required

Context of the position
  • On-site work by shift pattern,quick response for the machine issues

  • Maintain and optimize equipment on a daily basis to enhance functionality and prevent problems.

  • Answer customer questions and assist customers in a professional manner

  • Maintain logbook,Monitoring machine status, Machine Health to prevent USD

  • First responder on the machine for Executes Unscheduled and Scheduled maintenance

  • Diagnose – Find root error, search relevant known issue

  • Evaluate and diagnose problems and make appropriate repairs. Work with co-workers, customer & field support in isolating and solving problems.

  • Initiate escalation if needed

  • Ensure SO quality & thoroughness including PCCSIM and escalation evaluation to identify lessons learned

  • Place an emergency order to logistics in case of part&tool; NAV

  • Manage Part/Tool Order and Return process with follow the Perfect Part return Pack/re-pack WOW

  • Manage the cycle time of stock aging – to meet the local KPI

  • Back end call handling – confirm the material, create MN, close SO, initiate IRP

  • Monitor safety situation – if situation assessed unsafe; stop work and initiate safety escalation

  • Maintain configuration as specified ● Onsite support by 24x7 shift working ● Monitor system status and take an action in case system issue happened ● Communicate customer about Day by day operation ● Escalate issue to upper line in case need ● Maintain system maintenance plan and align with customer about secure machine time and execute ● Discuss issue with colleagues in other group

Other Information
  • After joined the team, will take several months technical training overseas. In order to get sufficient training and experience, required Flexibility to travel to other countries including NL,USA,Germany,Taiwan, Korea with short notice if needed, with uninterrupted periods up to 4 weeks or more ( as long as possible ) in a row.

  • Flexibility required for the possibility of domestic or oversea transfer in the future, dependent on business needs.

  • Sometimes need support to other site in Japan or other country (2 weeks to few months).

Location: Hiroshima, Japan

Level: up to Bachelor

Experience: 0-2 Starter

Available since: 2017-12-19

Reference: JP00170